Return Policy

Last updated November 2, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customerservice@brinabee.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
________________

Brina Bee
Attn: Returns
RMA#
12470 York Street #834
Eastlake, CO 80614
United States

________________

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving you return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Final Sale Items
  • Intimates (unless defective)
  • Any hats and/or beanies and/or bows (unless defective)
  • Baby Blankets (unless defective)

For defective or damaged products, please contact us at the contact detail below to arrange a refund or exchange.

Please Note

  • Items must be [unused/unworn]
  • Items must still be in their original packaging with all tags attached

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: customerservice@brinabee.com

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